Shipping & Delivery Policy
Effective Date: July 5th, 2025
At Franky’s Flower Shop, we’re committed to delivering your floral arrangements promptly, safely, and with care. Please review the details of our shipping and delivery policy below:
1. Local Delivery Areas
We offer flower delivery within a 5-mile radius of Sparks, Nevada, including select parts of Reno, Sun Valley, and Spanish Springs. All delivery addresses must be within our service zone to ensure freshness and timely arrival.
2. Delivery Schedule
Standard Delivery Days: Monday through Saturday
Delivery Hours: See Store Hours
Same-Day Delivery: Available for orders placed at least 60 minutes in advance, subject to availability
During holidays or high-volume periods, delivery windows may be extended or adjusted based on capacity.
3. Delivery Requirements
Please ensure that all delivery information provided is accurate, including the recipient’s name, phone number, full address, apartment/suite numbers, and any gate codes or special instructions.
If no one is available at the time of delivery:
We may leave the flowers in a safe, shaded location.
If that is not possible, we will attempt to contact the recipient or the sender to arrange an alternative delivery time.
4. Delivery Fees
Delivery fees are calculated based on distance from our shop and will be shown during checkout. Additional charges may apply for:
Last-minute or rushed orders
Deliveries outside our standard zone (if approved)
Holiday deliveries or special accommodations
5. Missed Deliveries & Re-Delivery
If a delivery cannot be completed due to inaccurate information, no safe drop-off location, or an unreachable recipient, a re-delivery fee may apply. We will contact you to reschedule if needed.
6. Store Pickup
Customers are welcome to choose in-store pickup at checkout. Please arrive during business hours, and we kindly ask that you pick up your order at the scheduled time to ensure freshness.
7. Weather & Unforeseen Events
In cases of severe weather, traffic disruptions, or other uncontrollable events, deliveries may be delayed. We will make every effort to notify you and reschedule your delivery as soon as possible.
For any questions or concerns regarding delivery or shipping: